Overview
tawk.to is a live chat software platform designed to help businesses monitor and communicate with website visitors in real-time. It provides tools for customer engagement, including a customizable chat interface, a built-in knowledge base, and a CRM to manage contacts.
The platform recently introduced AI Assist, which allows users to automate responses and have an AI agent handle customer inquiries. It is intended for businesses of all sizes looking to provide support, educate customers, or sell products directly through their websites. Additionally, the service offers options to hire professional chat agents and virtual assistants to manage customer interactions.
How to use it?
- Create an account on the tawk.to website.
- Install the chat widget on your website or utilize the provided customizable chat page.
- Configure your settings, including the new AI Assist feature, to begin monitoring and responding to visitor inquiries.
Features
The AI tool offers Live Chat functionality for real-time communication with users. Users can create and customize Chat Pages as well as manage their Contacts efficiently. A Knowledge Base is available to provide valuable information and resources. Users can also make use of the AI Assist feature for personalized assistance and guidance.
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