Overview
Crisp is an all-in-one, AI-powered multichannel messaging platform designed to help businesses manage customer support and communication. By centralizing inquiries from channels like live chat, email, WhatsApp, Messenger, and Instagram into a single shared inbox, it allows teams to streamline their support operations and improve response efficiency.
The platform features an AI agent, Hugo, which can be trained on a company’s specific data—such as website content, PDFs, and knowledge base articles—to automate up to 50% of customer inquiries. It is intended for businesses of all sizes looking to scale their support capabilities, provide self-service options through a knowledge base, and gain insights into team performance via integrated analytics and CRM tools.
How to use it?
- Train the AI agent by importing your business documentation, website content, or knowledge base articles.
- Use the no-code AI builder or pre-made templates to design your custom support workflows.
- Deploy the AI agent to your preferred channels, including your website chat widget, social media, or email.
- Monitor conversations in the shared inbox and refine the AI’s responses based on performance data to increase automation.
Features
Widget: Establish significant engagements through a chat widget on websites, Chatbot: Create chatbots to facilitate automated dialogues, CRM: Enhance understanding of leads and customers, Shared Inbox: Collaborate efficiently to increase productivity, Ticketing System: Streamline customer support operations, Campaigns: Elevate engagement with email and in-app message campaigns, Knowledge: Provide immediate solutions to customers with a knowledge base, Status Page: Monitor systems and notify users of issues, Apps: Pricing: Integrations.
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