Overview
Glassix is a sophisticated AI-powered unified messaging platform designed to streamline customer conversations across all digital channels – including instant messaging apps, SMS, email, live chat, and social media.
How to use it?
Manage all your business conversations from Glassix. One unified inbox across channels and chatbots. Assign conversations to qualified agents dynamically and customize routing rules to deliver effective triage at scale. Maintain conversation continuity across channels and departments for a complete Omnichannel experience. Share videos, images, voice notes, digitally signed documents, and more. Leverage the Glassix visual chatbot builder to design automated flows coupled with Conversational AI, and deploy simultaneously to all channels with just one click.
Features
List of features for the AI tool Glassix:
1. Centralized messaging platform
2. Various communication channels supported
3. Chatbots and conversational AI capabilities
4. Seamless interaction across different channels
5. Access to complete customer conversation logs
6. Support for sharing rich media and large files
7. Intuitive visual chatbot creation tool
8. Integration of chatbot functionalities across different channels
9. Advanced chatbots enhanced with Conversational AI
10. Immediate transfer to live agents in real-time
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