Re:amaze
Overview
Re:amaze is an AI-powered customer service and helpdesk platform designed specifically for eCommerce and online businesses. It consolidates multiple communication channels—including email, live chat, social media, SMS, VoIP, and video calls—into a single, shared inbox to streamline support workflows and improve agent productivity.
The platform features built-in AI capabilities, including an AI Agent for 24/7 automated support, AI-assisted response generation, and summarization tools. It is intended for support teams looking to automate routine tasks, engage customers with targeted push campaigns, and provide personalized assistance through tools like co-browsing and real-time customer activity monitoring.
How to use it?
- Connect your support channels, such as email, social media, and SMS, to the centralized Re:amaze dashboard.
- Configure the AI Agent by training it with specific business information to handle automated customer inquiries.
- Use the shared inbox to collaborate with teammates, apply workflow macros, and monitor real-time customer activity to provide proactive support.
Features
Inbox: Provides a shared inbox helpdesk solution for managing all support channels efficiently.
Chat: Offers live chat functionality with automated messaging, chatbots, and video call features for seamless customer interaction on your website or web app.
Chatbots: Allows the automation of various business processes through a range of pre-built and customizable chatbots.
Push Campaigns: Helps in enhancing re-engagement and driving sales growth through targeted push notification campaigns.
AI: Harnesses the capabilities of artificial intelligence to assist in responding to queries, generating content, and summarizing information effectively.
FAQ: Offers a customizable and embeddable FAQ center to enable customers to find answers to common queries independently.
Status Page: Keeps customers informed by notifying them during incidents or outages.
Live: Boosts sales by providing real-time monitoring of customer activity and enabling personalized messages.
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