Poly ai
Overview
PolyAI is an enterprise-grade platform designed to build, run, adapt, and iterate lifelike voice AI agents in real time. Unlike standard chatbots, PolyAI provides a full-stack dialog agent solution specifically engineered for complex enterprise customer engagement, powered by the proprietary Raven model trained on over one billion enterprise conversations.
The platform is intended for enterprise builders across various sectors, including healthcare, retail, finance, hospitality, and telecommunications. Typical use cases include handling account management, authentication, call routing, billing, booking reservations, FAQ support, order management, and troubleshooting. It is designed to manage high-stakes interactions such as fraud, triage, and multilingual disputes, helping businesses scale operations while maintaining consistent customer service quality.
How to use it?
- Select your preferred building method: use the Poly Agent Builder for non-technical teams or the ADK for developers.
- Design and configure your dialog agent within the platform to handle specific customer service workflows.
- Deploy the agent to manage voice interactions, utilizing the platform’s real-time runtime to monitor, adapt, and govern performance.
- Analyze call data and insights to iterate on agent capabilities and improve resolution rates.
Features
Features of PolyAI:
- Natural Customer-led Conversations: PolyAI's voice assistants enable customers to engage in conversations naturally, asking questions, interrupting, and switching between topics just like interacting with a real person.
- High Accuracy Resolution: PolyAI voice assistants are able to successfully resolve more than 50% of customer calls, leading to swift resolution rates that align with business protocols. This results in decreased wait times as the assistants are accessible 24/7, allowing human resources to focus on more impactful tasks.
- Insightful Data Utilization: Throughout the conversation, PolyAI voice assistants leverage relevant data to offer businesses valuable insights for operational enhancement and to identify potential business prospects.
- Tailored Innovation Approach: Collaborating closely with businesses, PolyAI delivers personalized and cutting-edge voice assistant solutions within a timeframe of around 6 weeks or less.
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