Overview
Kapture CX is an AI-powered customer experience platform designed to automate and enhance support operations across industries such as retail, BFSI, travel, and consumer durables. The platform provides a suite of tools centered on agentic AI, enabling businesses to deploy voice and non-voice AI agents that can understand, act, and resolve customer queries autonomously. By integrating these agents, organizations can aim to resolve up to 90% of customer inquiries without human intervention.
The platform is built for support teams and managers looking to increase efficiency and gain deeper operational insights. Key features include an agent suite for multi-channel support, smart ticketing with customer 360 views, and an observability platform for real-time monitoring. Additionally, Kapture CX offers tools for automated quality audits, conversational intelligence, and GenAI-driven feedback management, allowing teams to make data-driven decisions and improve both customer and employee experiences.
How to use it?
- Design and deploy AI agents for specific workflows using the Vitos AI Agent platform without writing code.
- Integrate voice or non-voice agents across channels like WhatsApp, email, and Instagram to handle inbound and outbound support.
- Monitor agent performance and customer interactions in real-time through the observability dashboard.
- Utilize the Agent Suite to manage smart ticketing and leverage AI-generated insights to optimize team responses and quality audits.
Features
AI-Powered Self-Service, Omni-Channel Support, Intelligent Agent Assistance, Customer 360° View, Knowledge Management
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